Racquet-Focused Clubs
Clubs with racquet sports programs and frequent court reservation requests
Smarter Member Services with MilesCX + Daxko
Connect MilesCX’s AI-powered text messaging with Daxko to give members a faster way to handle common requests from their phone—while stitching together your existing systems to reduce front desk workload and improve operational efficiency.
Partner Overview
MilesCX is an AI-driven guest and member experience platform that brings hospitality-style service into the club environment through simple SMS conversations. When connected with Daxko, MilesCX helps clubs deliver faster, more convenient communication by letting members text for common needs instead of calling the front desk or logging into a portal.
What we’ve built is an AI layer that sits on top of your existing tech stack and stitches it together. Instead of requiring a rip-and-replace, MilesCX connects into the systems clubs already use to create a 24/7 communication layer around court reservations, service requests, member support workflows, and common club questions.
What It Does
MilesCX takes a consultative approach when integrating our softrware into your tech stack, and this allows members to interact with the club over text message to handle a wide range of common needs from their phone, including food and beverage ordering, court bookings, spa services, general reservations, FAQs, concierge-style requests, and non-member payments. The AI agent identifies the member, reads current information from Daxko and other connected systems, and responds directly within the same conversation thread.
On the backend, MilesCX helps stitch together disconnected workflows, reduce staff workload, improve responsiveness, and create operational efficiencies across the board—without disrupting the systems already in place.
Features
Reservations via Text
Members can check court availability and manage bookings through a simple text conversation with no app download or portal login required.
Always-On Communication
The AI agent handles routine questions, reservation inquiries, service requests, and concierge-style support around the clock.
Connected System Layer
MilesCX sits on top of your existing tech stack, pulling together member data, booking tools, POS systems, apps, and partner ecosystems into one text-first experience.
Reduced Staff Workload
Common requests are handled automatically, helping teams reduce front desk volume and focus on higher-value member interactions.
No Rip-and-Replace Required
MilesCX integrates directly with current POS systems, booking tools, apps, and partner ecosystems with minimal operational disruption.
Secure by Design
Member data is protected in transit and at rest, with encrypted connections and no third-party data sharing.
Integration with Daxko
The MilesCX + Daxko integration connects AI-powered member communication to real-time club data while acting as a connective layer across the broader club tech stack.
When a member sends a text to MilesCX, the AI agent identifies the sender by querying Daxko member information. It then retrieves the relevant details- such as member profile information, family member information, and court availability- and can layer in connected data from other systems to support ordering, reservations, payments, and service-related requests inside the same conversation. The integration is designed to work with existing POS systems, booking tools, apps, and partner ecosystems, helping clubs create a more unified member experience without replacing core systems.
The result is a convenient, text-first service channel that stitches together fragmented workflows, helps clubs respond faster, reduces front desk interruptions, and drives a smoother, more efficient member experience
Who It's For
Lower Front Desk Volume
Operators looking to reduce front desk call volume and repetitive service inquiries
Digital-First Member Experience
Member-facing teams that want to offer a faster, more digital-first communication experience
Scalable Member Service
Multi-location clubs seeking a scalable way to improve routine member service
Give your members a faster, more convenient way to manage reservations and get answers—while freeing your team to focus on the moments that matter most.
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