Structured Feedback Collection
For-profit health clubs that want to formalize member feedback collection and better understand satisfaction trends
Simplify Member Experience Tracking with TRP + CSI
Connect TRP with CSI to measure member satisfaction, loyalty, and retention trends through automated feedback tools and actionable analytics.
Partner Overview
TRP is a UK-based member experience platform focused on helping fitness clubs measure satisfaction, loyalty, and outcomes through automated surveys, NPS tracking, and visual analytics.
For CSI customers, the integration brings member feedback and engagement insights into a more connected workflow, helping operators understand member sentiment, identify retention risks, and make more informed decisions without manual workarounds.
What It Does
TRP helps clubs collect, organize, and analyze member feedback through tools designed to measure satisfaction, loyalty, and overall member experience. With automated surveys and easy-to-read dashboards, teams can track how members feel and where improvements are needed.
Connected with CSI, TRP gives operators a practical way to turn feedback into action, strengthening retention strategies and making it easier to spot trends that impact the member experience.
Features
Net Promoter Score Tracking
Automate NPS collection and benchmark loyalty trends over time.
Survey and Feedback Tools
Create custom surveys and review sentiment trends across the member journey.
Member Experience Analytics
Use visual dashboards to identify loyalty drivers, satisfaction patterns, and churn risks.
Member-Centric Metrics
Collect and analyze the data that matters most to satisfaction, loyalty, and retention.
Low-Lift Integration
Access TRP through a direct CSI database connection, with API support planned for the future.
Trusted Global Partner
Work with an established member experience platform already used by CSI customers such as Ames Fitness and Kennedy Clubs.
Integration with CSI
TRP currently integrates with CSI through a direct database connection, giving clubs access to member satisfaction and feedback data in a streamlined, usable format.
The platform helps operators view engagement and loyalty insights without relying on disconnected spreadsheets or manual reporting processes.
The result is a more connected approach to member experience tracking, making it easier for clubs to use feedback data to support retention, service improvements, and smarter decisions.
Who It's For
Retention and Loyalty Visibility
Operators with 1 to 10 locations looking for clearer retention signals and loyalty insights
Actionable Member Insights
Teams that want to turn survey responses into actionable improvements across the club experience
A Proven CSI Fit
CSI customers seeking a proven member experience solution already in use today
Give your team a clearer view of member sentiment, loyalty, and retention opportunities with a connected feedback solution.
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